| <- Previous help page | Back to help centre | Next help page -> |
In a world where different browsers react differently to the same HTML and even the same brand of browser reacts differently on different devices and operating systems, Interview Coordinator tries hard to be compatible with as many browser types, operating systems and device combinations as possible. It’s a tough task!
Browser detection
When a user logs in to Interview Coordinator, the page will send a request/command to the browser to try to determine the brand, version and device type. Depending on the results of the request Interview Coordinator will make some assumptions and use programming logic to make allowances for the way different browsers react to the same HTML.
Hover menus
On a PC based browser, if the user moves the mouse over a screen element, this event can be detected and reacted to, by using the html “hover” attribute. For example, moving the mouse location to one of the main menu items will auto-display the sub-menu items for that main menu.
Of course, on a touch screen device, there is no concept of a hover attribute, which means the user must touch the main menu button to display the sub-menu.
However, the results received from the browser type request are not always informative enough to detect all the variations of different browser/device/OS combinations, therefore we have had to add a manual setting where we cannot detect whether a browser/device combination will support the “hover” function.
The manual “Navigation device” setting will add a value to Local Storage of the browser and this value will be read when the user logs in to Interview Coordinator.
To manually set the default navigation device for your device/browser combination, click/touch the Help icon on the Active Campaigns screen. A pop-up menu will appear with 3 options. Select Mouse to over-ride any auto-detection and manually set the default navigation device to Mouse. Select Touch to over-ride any auto-detection and manually set the default navigation as a touch screen device. Select Continue to display the normal help page for the Active Campaigns screen.